- Building C, Street 169, Sangkat Veal Vong, Phnom Penh
- service@gc-life.com.kh
- 023 989 218 / 098 989 218
Job Profile
Roles & Responsibilities
Attending to in-coming calls from Customers, Sales personnel and related parties Welcome calls to new customers upon issuance of new policy contracts Making out-going calls to clients such as “Welcome Calls” to new customers Reminder calls to customers on premium renewals Manage front desk on walk-in customers or visitors Provide advice to customers on policy changes, surrenders and claims matters Managing customer complaints and help provide the necessary resolution Provide the necessary feedback to Management and Sales Team for future improvement Preparing monthly reports related to Customer Services such as outgoing calls, in-coming calls,
and walk-in customers Handling of in-coming email/Facebook/telegram messages
Qualification
At least 1 year working experience in financial institutions/ hospitality industry or others.
Requirements
Possess pleasant personality and good communication skills Willing to learn, proactive, responsible and attention to details Computer literate in Microsoft Office (Word, Excel, PowerPoint), internet and emails Proficiency in English and Khmer Ability to communicate in Mandarin an advantage