GC Life is a life insurance company with its headquarter based in Phnom Penh. The founding partners are from Macao and China, and the technical team is comprised of experts from around the world such as the US, Macau, Malaysia, China and Cambodia.

Our Contacts

Building C, Street 169, Sangkat Veal Vong, Khan 7 Makara, Phnom Penh
service@gc-life.com.kh
023 989 218
098 989 218

Working Hours

Monday
8:30 - 17:30
Tuesday
8:30 - 17:30
Wednesday
8:30 - 17:30
Thursday
8:30 - 17:30
Friday
8:30 - 17:30
Saturday
Closed
Sunday
Closed

Job Profile

Executive, Customer Service

Phnom Penh | 1 person

Position Title:Executive, Customer Service
Department: Operations Department
Function: Operations Department
Location: Phnom Penh

Roles & Responsibilities

  Attending to in-coming calls from Customers, Sales personnel and related parties
Welcome calls to new customers upon issuance of new policy contracts
Making out-going calls to clients such as “Welcome Calls” to new customers
Reminder calls to customers on premium renewals
Manage front desk on walk-in customers or visitors
Provide advice to customers on policy changes, surrenders and claims matters
Managing customer complaints and help provide the necessary resolution
Provide the necessary feedback to Management and Sales Team for future improvement
Preparing monthly reports related to Customer Services such as outgoing calls, in-coming calls,
and walk-in customers
Handling of in-coming email/Facebook/telegram messages

Qualification

 At least 1 year working experience in financial institutions/ hospitality industry or others.

Requirements

Possess pleasant personality and good communication skills
Willing to learn, proactive, responsible and attention to details
Computer literate in Microsoft Office (Word, Excel, PowerPoint), internet and emails
Proficiency in English and Khmer
Ability to communicate in Mandarin an advantage

Apply Now!

Please fill out the form below and we will be in touch soon.